Target Response Time
Our goal is to respond within 24 hours, measured during our service working hours (Mon-Fri, 08:00-17:00 CET). If you submit a request outside working hours, the target response window starts on the next working day.
Monday to Friday, 08:00 to 17:00 CET
The first acknowledgement and/or initial triage confirming we received your request.
Scope
This SLA applies to bug reports and support requests for our Atlassian & Jira Cloud apps, including Workflow-Flow and Guardrails Checker for Jira.
Exclusions
We may not meet the target response time when requests require information we cannot access immediately (e.g. missing reproduction steps), when issues depend on third-party systems, or when the request is submitted outside working hours.
Contact
Email support@lndtech.eu or use the support form on our website.
Terms & Privacy
Terms of Service:
Workflow-Flow,
Guardrails Checker for Jira.
Privacy Policy:
Workflow-Flow,
Guardrails Checker for Jira.